Policy
Privacy Policy
This Privacy Policy describes how HealtheKart.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from HealtheKart.com, or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Payment processors, who collect payment information such as bank account, credit or debit card information, and billing address to process your payment and provide products or services you have requested.
- Third parties we work with who may collect information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending communications by email, text message, or postal mail, and showing advertisements for products or services. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these activities is our legitimate interest in keeping our website secure, according to Art. 6 (1) (f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, provide effective services, and maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause certain features or general functionality to work incorrectly or no longer be available. Blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device. Other than Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With business and marketing partners to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
- When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information. | Vendors and third parties who perform services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers. |
| Personal information categories listed in the California Customer Records statute, such as basic contact details and certain order and account information. | Business and marketing partners; affiliates. |
| Commercial information such as order information, shopping information, and customer support information. | Business and marketing partners; vendors and service providers. |
| Internet or other similar network activity, such as Usage Data, and geolocation data determined by IP address or other technical measures. | Business and marketing partners; analytics providers; service providers. |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent, we may share personal information for advertising and marketing activities. We have "sold" and "shared" personal information, as those terms are defined in applicable law, over the preceding 12 months for the purpose of engaging in advertising and marketing activities.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number. | Business and marketing partners. |
| Commercial information such as records of products or services purchased. | Business and marketing partners. |
| Usage Data. | Business and marketing partners. |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not imply endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Right to Access / Know: You may request access to personal information that we hold about you, including details relating to the ways we use and share your information.
- Right to Delete: You may request that we delete personal information we maintain about you.
- Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may request a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt Out of Sale or Sharing or Targeted Advertising: You may direct us not to "sell" or "share" your personal information or opt out of processing for targeted advertising, as defined in applicable privacy laws.
- Restriction of Processing: You may ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may withdraw this consent.
- Appeal: You may appeal our decision if we decline to process your request.
- Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option displayed in those emails. We may still send non-promotional emails, such as messages about your account or orders.
You may exercise these rights where indicated on our Site or by contacting us using the contact details below. We will not discriminate against you for exercising your rights. We may need to collect information from you to verify your identity before providing a substantive response to your request. You may designate an authorized agent to make requests on your behalf where permitted by applicable laws.
Opt Out of Data Sharing
If you would like to opt out of data sharing, you can do so through the options indicated on our Site or by contacting us.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision or lodge your complaint with your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities through official European data protection resources.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff, third-party service providers, and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email us at info@healthekart.com.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.